The SC1400 phone has some settings to note.
There are also some common things to know regarding the SC1400 for both 3380 and 3480 .
1) SC1400 as EMR phones. When an IP based call reaches a 1400EAV, the 1400EAV temporarily goes to an out of service message( or the updated equivalent).
This is listed in the RUN book. However, if it is missed. You will find this setting under Phone Settings>Call Settings. You will uncheck the "Enable Video Call" option.
2) If you have trouble registering a line to a TEC 1400UCM check the SIP authentication should be blank. This goes for both Booth and EMR lines. Ensure the password is correct.
3) If an EMR SIP line for calling, typically a 718 phone number, has a registration issue. If it is a 404 error, not found, the line should be checked with the appropriate person within NYCT( assuming this is a NYCT job) or the person who provided the number to have it checked.
4) Booth configuration for NYCT may have up to Four lines. The primary line will be the EE2CS line that ties functionality to the app. We are provided EBCS from Boyce. The lines will typically be 00XXX and 10XXX. The XXX will be the last line of the peer-to-peer 3-digit extension provided by NYCT. In some cases, we will transfer the lines from existing SC1100 Phones. The Help points in the station will call the booth. However, no video is provided with Help Point calls.
Things to know. The speed dials in the app are set up on the PBX. In the section for contacts>department manager and on the department line of the station ID select edit members. You will want to add the phone and any other intercoms.
Name changes should be made in the Super Admin Tool for any intercoms.
We did find the TEC App will pull more than just camera video. It will also try to pull sound as well. If you find a phone has been noted to have an odd static when a call is offered, if the video is set and shown, check the camera for audio or microphone settings.
