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Flex II System Hub Diagnostics

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..//assets/img/kb/diagnostics.png Flex II System Hub Diagnostics
There are two methods of gaining information from the Flex II controller for analyzing and troubleshooting issues.
Diagnostic Logs - A Flex II Controller keeps a set of logs. These logs plus a set of system files may be requested from the Controller by selecting View Diagnostics from the click menu in the Flex System Hubs listing page.

Click FETCH to request a new set of files from the hub. Depending on the amount of data and it will take anywhere from a few seconds to a minute to produce a new zip file. Only the newest file retrieved from the hub is kept on the server. 		FlexIIHubDiagMenu.png
FlexIIDiagFetch.png
The resulting zip file may be opened to view the individual files. FlexIIHubDiagFiles.png
Support Tunnel - The Flex II controller can establish a VPN tunnel to a server hosted and maintained by the manufacturer, CyberLock, Inc. This server is on the manufacturer's facility in Oregon, USA. In the course of troubleshooting an issue, your CyberLock reseller may ask you to start a connection from your Flex II controller to this server. The support tunnel should not be established without prior arrangements with your CyberLock reseller.

Note: The Flex II controller must have Internet access to establish a VPN tunnel to the support server.
Once arrangements have been made, the tunnel may be started one of two ways.
1 If the Flex II controller is online, you may start the tunnel by clicking START. This will queue a command on the CyberAudit-Web server to instruct the controller to establish the VPN tunnel. If successful, the controller should report an Open tunnel status within 60 seconds. If the controller encountered an error, it will be reported on a separate line. Make note of the port number and report it your reseller along with the serial number of the Flex II controller.

The tunnel will remain connected for five days after which it will automatically disconnect. To disconnect before that time, click STOP.
TunnelStatusOpen.png
2 If the Flex II controller is offline, the tunnel command must be delivered to the controller with a USB drive. Click the link to Download Tunnel Command File in the upper right of the View Diagnostics page. Save the file to a USB drive. Take the USB drive to the controller and insert it into one of the Host USB ports. Remove the drive when both Status 1 and Status 2 LEDs are solid on. When removed, the Status 2 LED flashes slowly to indicate the tunnel has been established. If a Gen 2 Web Authorizer Keyport or Keypad Display is connected, entering 777# will display the status of the tunnel.

The tunnel will remain connected for five days after which it will automatically disconnect. To disconnect before that time, insert the USB drive with the Tunnel Command File to stop the tunnel.
tunnelFileLink.png

FlexIIUSBSide.png

FlexIILEDs.png

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