ValidiKey Diagnostics

There are two methods of gaining information from a ValidiKey for analyzing and troubleshooting issues.

Diagnostic Logs - A ValidiKey keeps a set of logs. These logs plus a set of system files may be requested from the ValidiKey by selecting View Diagnostics from the click menu in the ValidiKey listing page. Click FETCH to request a new set of files from the hub. Depending on the amount of data and it will take anywhere from a few seconds to a minute to produce a new zip file. Only the newest file retrieved from the hub is kept on the server.
The resulting zip file may be opened to view the individual files.
Support Tunnel - The ValidiKey can establish a VPN tunnel to a server hosted and maintained by the manufacturer, CyberLock, Inc. This server is on the manufacturer's facility in Oregon, USA. In the course of troubleshooting an issue, your CyberLock reseller may ask you to start a connection from your ValidiKey to this server. The support tunnel should not be established without prior arrangements with your CyberLock reseller. Note: The ValidiKey must have Internet access to establish a VPN tunnel to the support server.
Once arrangements have been made, the tunnel may be started one of two ways. 1 If the ValidiKey is online, you may start the tunnel by clicking START. This will queue a command on the CyberAudit-Web server to instruct the controller to establish the VPN tunnel. If successful, the controller should report an Open tunnel status within 60 seconds. If the controller encountered an error, it will be reported on a separate line. Make note of the port number and report it your reseller along with the serial number of the ValidiKey. The tunnel will remain connected for five days after which it will automatically disconnect. To disconnect before that time, click STOP.
2 If the ValidiKey is offline, the tunnel command must be delivered to the ValidiKey with a USB drive. Click the link to Download Tunnel Command File in the upper right of the View Diagnostics page. Save the file to a USB drive. Take the USB drive to the ValidiKey and insert it into one of the Host USB ports. Remove the drive when prompted to do so on the display. Entering 777# will display the status of the tunnel. The tunnel will remain connected for five days after which it will automatically disconnect. To disconnect before that time, insert the USB drive with the Tunnel Command File to stop the tunnel. Using a USB drive with ValidiKey

About ValidiKey 2
About ValidiKey 20
Granting Access to the ValidiKey vault
ValidiKey Audit Trails
Caching Missions on ValidiKey
Valid Keys for ValidiKey
Using a USB drive with ValidiKey
Resetting a ValidiKey